What’s New in Numara Track-It! 10.5

Numara® Track-It!® 10.5 has arrived.  With its new capabilities and enhancements, Track-It! 10.5 is a powerful and affordable IT management solution.

Track-It! 10.5 continues to improve its industry leading position as the IT Help Desk and Asset Management solution for small to medium sized businesses by going mobile. Track-It! now enables IT departments to gain control of their Help Desk and better support their users from their mobile devices with the power of Track-It! On the Go™.

What’s New?

Track-It! Mobile

Organize and manage your work orders anywhere, anytime with mobile ticketing in Track-It! On the Go™.  Access the Track-It! Help Desk from a mobile device web-browser to manage your work orders and access solutions from iPhone, iPad and Android devices.

Benefits

• Web-based entry – A single, web-based entry point for the help desk technician’s daily activities will detect mobile devices and display a mobile interface appropriate for the smaller screens of mobile phones.
• Help Desk activity – Technicians can submit, read, edit and close work orders from their mobile web browser
• Solutions – Technicians can also view solutions from the Track-It! Help Desk and insert them into work orders for quick and easy resolution documentation.
• Web-based client – A JavaScript-based Track-It! Mobile Web solution means no waiting

Retire Assets - Maintain Historical Records of Assets

Most organizations are required to keep records of their IT assets after the asset is disposed of and retired. Some organizations are required to keep this information for several years. This can become problematic for systems that are allocated a Track-It! Audit or Track-It! Remote license because as long as the item is in the system as an active asset, it utilizes a license. The Retire Assets feature solves these issues.

Benefits

• Dramatically reduces time spent on managing retired assets and licenses outside Track-It!
• Allows you to be in compliance with your asset inventory and financial tracking
• Maintains all your inventory in a central location for efficient compliance and reporting  
• Allows you to re-allocate Track-It! Audit and Remote licenses for new machines

Email Conversation Management

With Track-It! 10.5 you can continue to improve customer service and work order record keeping by capturing all email communications that occur between users and technicians. In today’s world, much of the communication that occurs between users and the Help Desk is via email. When those emails are sent from the user or technicians email client, the messages are spread out on different servers or on user’s local machines. With Track-It! Email Conversation Management, you can allow Track-It! to send and receive those email messages and append them to the related work order, allowing you to keep a complete history of the communications that went into solving that issue.

Benefits

• Maintains trail of emails between end users and the help desk ensuring effective and efficient communications and customer service.
• Prevents lost help desk requests improving user satisfaction and productivity
• Reduces time spent searching for email threads and user requests
• Increases end user satisfaction by capturing exactly what the user asked for, even if they ask for something else on a follow up. It’s all captured in the work order.
• Reduce support issues of interfacing your help desk with multiple email platforms. Track-It! sends all the email so technicians can use whatever mail client they want
• IT Technicians can send email messages to users from any computer they can access Track-It! from without worrying about having a mail client installed.

Read about other performance improvements in the what’s new document – download now.

Try Track-It! 10

We think Track-It! 10 offers a price to functionality that is hard to beat. But don’t take our word for it! Experience Track-It! 10 first-hand and see how it will meet your specific needs.  Request your 30-day fully-functional evaluation today.